Terms & Condition
All items are thoroughly inspected by us prior to packing and shipping to avoid any kind of inconvenience to our customers, if you encounter a defect or broken item, often times the shipper is the cause of the problem. The merchandise once loaded becomes the property of the customer; the title goods and risk of damage at that time is passed from our hands to the Buyer. It is the responsibility of the trucking company, as per the terms of bill of lading to deliver the item in same conditions as it was picked up. Taran Designs is not responsible for any kind of damage to merchandise in transit or storage once the product leaves our facility.
Customer is responsible for filing claim directly with the carrier.Taran Designs is not responsible for any kind of damage or missing items once the order is self-pick upor delivered from our facility.
Inspect all the time carefully against your copy invoice in presence of the truck driver and if damage is discovered make a detailed note of it on the bill of lading and have the driver sign it.
For Boxes items: If the box appears to be damaged, there is a possibility that item inside may be damaged as well, in such a case it is advisable to check the item and if a damage is discovered make detailed note of it on the bill of lading and have the driver sign it. Follow same procedure in case of shortage or missing parts. This will help to resolve freight claims with the carrier.
Following will be required to help expedite the process with the shipping company:
1. A detailed photography showing both the issue and its original packing.
2. Detailed description of the damages.
2. Detailed description of the damages.
Customers picking up order must fully inspect product upon pickup.Taran designs is not responsible for any kind of damage or missing items once the order is picked up from our facility.
All sales are final. No returns or exchange accepted
Always check the items against the Bill of Lading as they are unloaded. NEVER SIGN A BILL OF LADING UNLESS YOU ARE SURE THAT THERE ARE NO FREIGHT DAMAGES OR MISSING ITEMS. There is no recourse either with Taran Designs or the trucking company if items are discovered to be missing or damaged at a later date.
All claims must be filed with the carrier immediately upon receipt of merchandise for exposed damage, concealed damage, or shortage.
Claim other than damage like manufacturing defect or wrong item etc. must be filed within 5 business days of receipt of goods, failure to do so constitute full acceptance of order by the customer.
IN NO EVENT SHALL SELLER BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY INDIRECT DAMAGES SUCH AS, BUT NOT LIMITED TO, EXEMPLARY OR PUNITIVE DAMAGES. SELLER MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, IN FACT OR IN LAW, INCLUDING THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANT ABILITY. BUYER’S EXCLUSIVE REMEDY AND SELLER’S SOLE LIABILITY ON ANY CLAIM OR LEGAL OR EQUITABLE ACTION, WHETHER CONTRACT, TORT, OR OTHERWISE, SHALL BE LIMITED TO REIMBURSEMENT OF BUYER’S ACTUAL COST OF THE GOODS WHICH GAVE RISE TO THE SAID CLAIM OR LEGAL OR EQUITABLE ACTION; HOWEVER, IN NO EVENT SHALL SELLER BE LIABLE FOR INDEMNIFICATION OF BUYER ON ACCOUNT OF ANY CLAIM OR EQUITABLE ACTION ASSERTED AGAINST BUYER FOR ANY OTHER OR FURTHER DAMAGES WHATSOEVER WHETHER DIRECT OR INDIRECT.
Wood and Finish:
All Taran Designs products are hand crafted out of fine quality solid wood. We use Mango, Acacia, Sheehan for our furniture creation, these are hardwoods indigenous to India, with a firm compact texture and are extremely durable. We also have an extensive range of products made from reclaimed and recycled wood. Wood has natural characteristics of being affected by changes in environmental conditions, natural occurrences like slight shrinkage and plank movement and seasonal cracks may be seen from time to time but these do not affect the durability and sturdiness of the product. Discreet attention is given to every detail ensuring higher and consistent product quality. Each piece is handcrafted using timeless woodworking techniques ensuring durability of our products. Superficial imperfections like uneven surface, knots or cracks within the wood etc. are considered natural distress and add to its appeal. . There products available at the hardware store that can conceal it.
All Taran Designs products are handcrafted from properly seasoned wood, kiln dried to a certain moisture level, which provides a means to overcome any limitations imposed by erratic weather condition and ensures minimum expand ability. The wood is also treated to resist any kind fungi or bugs attack.
The finishes in a collection have an overall consistency in the tone, but we cannot guarantee exact matching. Superficial imperfections like presence of knots, cracks within the wood, etc. may be seen, these are considered natural distress and do not constitute a defect.
Shipping weights and measurements provided are subject to change without prior notice. Taran Designs is not responsible for difference in shipping cost arising out of it.
Delay processing of an order:
The delay in processing an order may happen: if a guaranteed payment method is not established, there are credit issues, order information is incomplete. New customers are required to provide a copy of the resale certificate or tax id number at the time of placing an order.